Managing locked terms

Some words should never be translated: a brand name, a product type, or a fixed term from your trade. In Settings > Communication you set which terms always stay exactly as written.

How to add a locked term

  1. 1Go to Settings > Communication and scroll to "Locked terms".
  2. 2Type the term exactly as it should stay, for example a product name or brand name.
  3. 3Choose the language you typed the term in: that's where it will be recognised.
  4. 4Optionally add a note, for example what the term stands for.
  5. 5Click "Add term"; the term appears in the table right away.
  6. 6To stop locking a term, click "Delete" next to that row.
Locked terms live under Settings > Communication, alongside your send templates.
A locked term stays exactly as written in the customer version, even though the rest of the text is translated.

What happens if I add the same term twice in the same language?

You can't: TELMAAR reports that the term already exists in that language. To change it, delete the existing row first and add the new version.

Does a locked term also work for unknown terminology the translation doesn't recognise?

No, those are two different things. Unknown terminology is flagged in the translation panel so you can check it; only a term you lock here is guaranteed to stay unchanged.

Last checked on 4 September 2026

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